1. Information We Collect

We collect information you provide directly to us when you create an account, use our services, or contact us for support. This includes:

Name, email address, and password when you register
Business information such as company name, address, and phone number
Payment information processed securely through Stripe (we never store full card numbers)
Information you enter into the platform about your business and your own customers — including customer contacts, property details, jobs, estimates, and invoices
Usage data and log information when you interact with our services

2. How We Use Your Information

We use the information we collect to:

Provide, maintain, and improve our services
Process transactions and send related information
Send technical notices, updates, and support messages
Respond to your comments and questions
Monitor and analyze usage patterns to improve the product

We do not sell your personal information to third parties.

3. Data Security

We take reasonable measures to protect your information from unauthorized access, use, or disclosure. All data is encrypted in transit using TLS. Payment card information is handled by Stripe and never stored on our servers.

4. Data Retention

We retain your information for as long as your account is active or as needed to provide you services. You may request deletion of your account and associated data by contacting us athello@canvo.io.

5. Cookies

We use cookies and similar tracking technologies to track activity on our service and hold certain information. You can instruct your browser to refuse all cookies or indicate when a cookie is being sent.

6. Third-Party Services

We rely on the following third-party sub-processors to operate Canvo:

Stripe — Payment processing (card data is handled by Stripe and is not stored by Canvo)
Railway — Cloud application and database hosting (PostgreSQL)
Tigris / AWS S3 — Storage for files and photos you upload
Resend — Delivery of transactional and account email
Sentry — Application error monitoring and diagnostics
Cloudflare — CDN and security
Google Analytics — Usage analytics on our marketing website

Each service has its own privacy policy governing how it uses your data.

7. Contact Us

If you have questions about this Privacy Policy, please contact us athello@canvo.io.